Skills & Competencies for Total Quality Manager
Total Quality Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Total Quality Manager
Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives.
JOB RESPONSIBILITIES for Total Quality Manager
Leads teams to provide training, tools, and logistical assistance for quality initiatives. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards.
Total Quality Manager SALARY RANGE
BASE 50%
$136,664
TOTAL 50%
$149,346
Job Level
M02
Job Code
RD14000148
Education/Degree
Bachelor's Degree
Reports To
Senior Manager
Total Quality Manager Skills and Competencies List
10 general skills or competencies (Job family competencies) for Total Quality Manager
1
Job Family Competencies –
Training and Development
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of the training and development process.
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Level 2 Behaviors
(Light Experience)
Prepares instructional materials and programs using proper training methods.
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Level 3 Behaviors
(Moderate Experience)
Designs engaging and media-rich instructional to support training and continued learning and development.
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Level 4 Behaviors
(Extensive Experience)
Oversees the training sessions for employee skill enhancement.
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Level 5 Behaviors
(Mastery)
Keeps abreast of new developments and innovations related to training and development.
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2
Job Family Competencies –
Change Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Follows change management processes for various implementation projects.
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Level 2 Behaviors
(Light Experience)
Identifies the client's business processes to support process change management.
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Level 3 Behaviors
(Moderate Experience)
Uses various management approaches to improve customer service and efficiencies.
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Level 4 Behaviors
(Extensive Experience)
Recommends operational and business workflow changes to strengthen the management plan.
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Level 5 Behaviors
(Mastery)
Monitors business trends and emerging technological changes to adopt new processes and improvements.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
14 soft skills or competencies (core competencies) for Total Quality Manager
1
Core Competencies –
Knowledge of Organization
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists our organization's critical functions and lines of business.
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Level 2 Behaviors
(Light Experience)
Identifies organization's structures, rules, and networks.
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Level 3 Behaviors
(Moderate Experience)
Participates in developing and updating organizational structures and procedures.
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Level 4 Behaviors
(Extensive Experience)
Monitors our business's key metrics to make sure things are on track.
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Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
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2
Core Competencies –
Business Process Improvement
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
Summary of Total Quality Manager skills and competencies
There are 0 hard skills for Total Quality Manager.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
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